Chicago Based Managed IT Services

PSM is your preferred Chicago IT company to ensure that your IT system is always running efficiently. We will take the time to understand your business and IT needs so we can tailor our services to meet your needs and IT goals. As part of our IT management services, we will also help form and implement solutions to enhance the performance of your system and save you time and money on your IT operation.

Managed IT Services

It can be difficult for businesses to manage their IT needs in-house as this requires businesses to dedicate a staff to monitor, maintain, update, and troubleshoot all aspects of the system. Businesses may devote too much of their time and resources to managing their own IT that it can detract from their other business operations. If businesses need additional help for their IT, the best option is to work with a managed IT service provider.

PSM Partners provides managed IT services in Chicago, IL to help businesses manage their IT infrastructure. Our professionals will ensure that your IT systems stay secure and updated regularly and we will consistently monitor your system to ensure smooth operation. With our IT management services, we will act as your IT department so your business can focus on other operations.

Outsourced IT Services

When you work with PSM, you have the option of outsourcing IT support services in which we can take over and manage certain aspects of your IT system. We can also provide remote 24/7/365 monitoring of your system which allows us to identify any issues or outages before they happen and implement necessary fixes to protect your system and keep it online. We will also provide maintenance reports to keep you up to date on the status of your system.

We provide the following IT management services:

IT asset management
IT change management
Endpoint management
IT operation management
IT incident management
Infrastructure management services
Disaster recovery as a service
IT project management
IT consulting
Cloud services
Managed cloud storage
Digital Transformation
Cybersecurity services
IT Service Management (ITSM)

Managed IT Support Services for Enterprise and Small Businesses

No matter the size of your system, our professionals can provide managed IT support for corporations as well as small businesses. Your IT system requires consistent upkeep and management to operate at peak performance. You can expect our professionals to update your system when necessary, manage cloud storage, and ensure that your system is secure to protect against breaches and malware.

We understand that the operation of your IT system should be as unique as your business. Our staff will take the time to learn about your business operations as well as what you need from your IT system. We will also discuss your short-term and long-term technology goals so we can help implement strategies that bring you closer to your goals. We will let you know if we identify areas that could benefit from improvement as well and work with you to implement changes.

PSM has experience working with all types of businesses from small and medium sized businesses to non-profits and enterprises, we will serve all levels of your organization:

Small business IT support / Helpdesk
Enterprise IT support / Helpdesk
Non-profit IT support / Helpdesk

Outsourced IT Services

Benefits of Working with PSM

At PSM, we take a holistic approach to IT management that includes understanding your business operations, IT infrastructure, and goals. We help implement an IT strategy that improves your operations and helps achieve your goals. We provide customized solutions and support and have the expertise to effectively manage your IT infrastructure or help in a consulting role. By choosing us, you gain a partner dedicated to enhancing your IT operations and supporting your end users with unparalleled expertise and flexibility.

The following are the main benefits of working with PSM for managed IT services:

Industry-Specific Expertise: Our support teams are subject-matter-experts, organized into industry-specific Pods. They understand your business and industry inside and out.
Consultative Approach: We act as your consultants, guiding you through the latest cloud-based solutions and safeguarding you against an ever-evolving threat landscape.
Scalable Resources: When things get busy or you need your IT team in a meeting, we can step in with additional resources to keep everything running smoothly.
Customized Solutions: We don’t believe in one-size-fits-all. We design services that fit your unique needs and your budget.
Relief for Your Team: When your team is stretched thin, you can overflow your calls to our team, ensuring your users are supported.
Outage Management: When you get hit by a big service disruption, we’re here to ensure your users receive prompt assistance.
Flexible Coverage: We fill in the gaps during lunch hours, nights, weekends, and even holidays maintaining a high level of quality. Want to hold a meeting with your team. We’ll cover that too!
Project Support: Whether you need us to run a project or supplement your project team, we get things done to meet your strategic goals for the year.
Comprehensive IT Support: We can supplement your existing team or act as your entire IT department.
Seamless Integration: We fit into your IT solution as a true partner, providing next-level support with a lock-tight interaction model.

Managed IT Services FAQ

What is “Managed IT?”

Managed IT is IT service from a third party with expertise in IT in which the third party manages the daily upkeep and maintenance for a business’s IT system. These services typically cover monitoring, maintenance, and support, as well as the implementation of new IT strategies that will improve performance.

What are the benefits of managed IT services?

Both small businesses and large corporations can benefit from working with a professional to manage their IT services. The following are the main benefits:

IT expertise: If your business does not have staff with the skills and experience to manage your IT effectively, managed IT services are beneficial. Our professionals will take over your IT management which frees up your staff to focus on more important business operations.
Cut costs: Managed IT services generally come with a monthly fee that is lower than the cost of hiring an in-house IT staff. IT professionals can also help save money by implementing cost-effective changes into your IT operations.
Reliability: With managed IT services, the professionals will ensure the consistent operation of your system and take all necessary steps to keep the system updated, operational, and online. They will also respond immediately to emergencies and disasters to minimize down time.

What is the difference between IT outsourcing and managed IT services?

With managed IT services, an IT professional will work with you on the complete operation of your IT system. These services are more holistic in the sense that the professional will consider every aspect of your system and provide maintenance, monitoring, and updates and implement changes that benefit the system as a whole.

With IT outsourcing, an IT professional may manage specific aspects of your IT system to address certain needs.

What is the difference between SaaS and Managed Services?

Software as a service (SaaS) is when a business pays for software that is provided by a third party through the cloud, but the business operates the software themselves. With managed services, an IT professional provides additional support such as monitoring and maintenance of the software to help the business.

Reviews From Our Clients

"I have immense respect and appreciation for their commitment to excellence. Their responsiveness and attention to detail have made every interaction a pleasant experience. PSM Partners isn't just a service provider; they are a trusted partner who genuinely cares about my business's growth and success. Their support has been a pivotal factor in our achievements, and I highly recommend them to anyone seeking top-notch IT and staffing solutions."

"We are honored to partner with PSM's team to help us navigate staffing needs. Our difficulty in seeking leadership candidates due to the uniqueness of our industry had been an extremely difficult process to navigate on our own. I am thankful for the knowledge and expertise they provided for us (eg qualified candidates) that align with our company's current and future goals. Thank you."

"PSM is a top tier professional firm that genuinely helps with business growth through strategy, technology and talent! Good people doing great things. Highly recommended."

Schedule a Consultation

If your business could benefit from working with a professional for managed IT services, contact our professionals at PSM Partners. You can reach us at (312) 940-7830 for IT management services in the Chicago, IL area.

Call (312) 940-7830