Maximize Efficiency with IT Bucket Hours
PSM offers IT Support Bucket Hours, giving your business access to expert IT assistance without the commitment of a full-service contract. Set a budgeted dollar amount for your IT services to ensure cost control while still receiving the support you need. This flexible, pay-as-you-go IT model provides a set number of pre-purchased hours, which can be used for a wide range of IT needs—from troubleshooting issues and system setups to strategic technology consulting. You have full control over when and how you use your hours, making it an ideal solution for businesses seeking reliable, scalable IT support.
What is Block Hours Support?
Block hours support is a flexible IT support service where businesses purchase a predetermined number of support hours from a service provider upfront. This model is particularly advantageous for small to medium-sized businesses that require occasional IT assistance but do not need a full-time IT staff. With block hours support, you can address a variety of IT needs, including troubleshooting, maintenance, and system upgrades, without the commitment of a long-term contract.
Why Choose PSM for Block Hours IT Support?
Our Block Hours service provides a cost-effective way to keep your technology running smoothly while allowing you to budget effectively. With no ongoing monthly fees or binding contracts, Block Hours provide you with:
Complete Flexibility: Use your hours as needed for IT issues.
Predictable Costs: Enjoy the convenience of paying upfront with no surprise expenses, and set a certain dollar amount to manage your IT budget effectively.
Priority Access to Experts: Benefit from fast, priority access to certified IT professionals whenever issues arise.
Scalable Support: Increase your block of hours as your business grows, ensuring you always have the right level of support.
Comprehensive IT Services: Our experienced team can handle everything from troubleshooting and repairs to network maintenance, security updates, and more.
How Block Hours Work
Purchase Your Hours: Select a block of hours that meets your current needs. You can set a certain dollar amount for your block of hours, ensuring you stay within your IT budget.
Use When Needed: Call on our team for IT support whenever you need it. Each session deducts from your available hours.
Track Usage: Monitor usage with transparent reporting, so you know exactly where your hours are spent.
Renew or Adjust as You Grow: Refill your block of hours anytime, or scale up to meet the demands of your growing business.
Outsourced IT Services
When you work with PSM, you have the option of outsourcing IT support services in which we can take over and manage certain aspects of your IT system. We can also provide remote 24/7/365 monitoring of your system which allows us to identify any issues or outages before they happen and implement necessary fixes to protect your system and keep it online. We will also provide maintenance reports to keep you up to date on the status of your system.
Block Hours vs. Managed IT Services
When considering IT support options, it’s essential to understand the differences between block hours support and managed IT services. Managed IT services offer proactive support, where the service provider continuously monitors and maintains your IT infrastructure. This model typically involves a fixed cost, which can be more predictable and often includes software and tool costs, providing significant cost savings.
In contrast, block hours support operates on a reactive basis. You purchase a block of hours and use them as needed, paying only for the hours consumed. This “pay as you go” IT model offers flexibility and can be more cost-effective for businesses that do not require constant IT oversight. While managed IT services are ideal for organizations seeking comprehensive, ongoing support, block hours support is perfect for those who need occasional, on-demand assistance.
IT Support Tailored to Your Business
Whether you’re looking for help desk support, network management, or IT consulting, our Block Hours package can be customized to fit your unique requirements. Get the peace of mind that comes with knowing your business has reliable, on-call IT support—without the constraints of a long-term contract.
Call PSM at (312) 940-7830 for more information about how our IT bucket hours can help your business.
Call (312) 940-7830